Question 1

Do you offer obstetric care?

Accepted Answer

Yes, we provide full-scope obstetric care tailored to your individual needs. For high-risk pregnancies, we collaborate closely with maternal-fetal medicine specialists to ensure a multidisciplinary approach to your care.

We offer flexible prenatal packages, including comprehensive global packages or à la carte options to best suit your preferences. Additionally, we work alongside trusted midwives and doulas to support a holistic and personalized birth experience.

Question 2

Do you offer minimally invasive procedures in the office?

Accepted Answer

Yes. We provide a range of minimally invasive outpatient services, including colposcopies, IUD insertions and removals, LEEP procedures, biopsies, hysteroscopies, and other specialized gynecologic treatments—all performed with your comfort and safety in mind.

Question 3

Do you coordinate care with other specialists?

Accepted Answer

Yes. If your care requires expertise beyond Dr. Nat’s scope of practice, we will provide thoughtful referrals to trusted specialists in the community. Having practiced here for many years, Dr. Nat has developed strong relationships with a wide range of providers to ensure you receive the comprehensive care you need.

Question 4

How is your practice different from a traditional OB-GYN clinic?

Accepted Answer

East Bay OBGYN is intentionally designed to provide a level of time, attention, and personalization that is rarely possible in an insurance-based model. We see a limited number of patients, which allows for longer appointments, minimal wait times, and care that is never rushed. Every visit is tailored to your needs, whether that means a focused discussion, a comprehensive evaluation, or a multidisciplinary approach to complex concerns.

Because we are independent of insurance contracts, our recommendations are guided solely by medical expertise and your goals—not by billing codes or coverage restrictions. This means more flexibility, more availability, and a truly bespoke healthcare experience.

Question 5

What types of concerns are best for a FemFast Visit?

Accepted Answer

Choose this option for quick, straightforward issues such as:

Vaginal discharge or urinary tract symptoms
Birth control change or refill
Emergency contraception or STD testing
Pregnancy test
IUD check or Pap test only

Question 6

When is a Comprehensive Care Visit appropriate?

Accepted Answer

This visit is best for more complex or multiple issues, including:

PCOS or endometriosis
Fertility or preconception counseling
Abnormal bleeding or pelvic pain
Multiple concerns that need to be addressed together

Question 7

How long are appointments?

Accepted Answer

Appointments typically range from 30 to 90 minutes, depending on the nature of your visit. Quick concerns can be addressed efficiently, while more comprehensive needs allow for extended time and in-depth discussion. This flexibility is one of the key benefits of a private practice not bound by insurance constraints—your care is truly tailored to you.

Question 8

If I have several health concerns or goals, can I discuss them all in one visit?

Accepted Answer

Yes—absolutely.
That’s one of the key benefits of our practice. Because we are not bound by the time constraints of traditional, insurance-based models, we can spend more time with each patient. This allows us to take a comprehensive, whole-person approach to your care. Whether you have multiple concerns or want to discuss your long-term health goals, we can address them all in a single visit—without feeling rushed.

Question 9

How far in advance do I need to schedule?

Accepted Answer

Thanks to our intentionally low patient load, we are able to offer same-day or next-day appointments for urgent needs. For routine visits, we recommend scheduling in advance to secure your preferred time. To make booking easy and convenient, we provide a user-friendly online scheduling tool available 24/7.

Question 10

Do you offer Telehealth visits?

Accepted Answer

Yes. One of the benefits of this practice is the flexibility to address many concerns remotely at your convenience. Telehealth visits allow us to provide personalized care without the need to travel to the office, saving you time while maintaining the quality and attention you expect.

Question 11

What hospitals and surgery centers are you affiliated with?

Accepted Answer

Dr. Nat is currently affiliated with John Muir Medical Center in Walnut Creek and Concord, as well as Aspen Outpatient Surgery Center. These partnerships allow her to provide seamless care in trusted, high-quality settings for your surgical and hospital needs.

Question 12

Why don’t we accept insurance?

Accepted Answer

East Bay OBGYN is designed to provide a level of attention, time, and personalization that simply isn’t possible within the constraints of insurance contracts. Insurance companies decide what is covered, how often, and at what reimbursement rate—often prioritizing efficiency over thoroughness.

By remaining independent, we can offer longer visits, flexible scheduling, and a truly customized approach to your care. This allows us to focus entirely on your needs without rushing or following a one-size-fits-all checklist.

While we do not bill insurance directly, many patients with PPO plans are able to seek out-of-network reimbursement for our fees. Most hospital-based and outpatient services are often covered by insurance plans, and we are happy to provide the documentation needed to support these claims.
This model ensures that your care is guided by medical judgment and your goals—not by an insurance company’s limitations

Question 13

Can I use my HSA or FSA to pay for visits?

Accepted Answer

Yes. Most patients are able to use Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) to pay for our services. We recommend checking with your HSA or FSA administrator to confirm the specifics of your plan and any documentation requirements. We are happy to provide detailed receipts to support reimbursement.

Question 14

How do I submit for out-of-network reimbursement?

Accepted Answer

If you have a PPO insurance plan, you may be eligible for partial reimbursement of our fees through your plan’s out-of-network benefits. After your visit, we will provide you with a detailed superbill that includes all necessary billing codes and payment information. You can submit this directly to your insurance company, following their specific claims process. We recommend contacting your insurer in advance to confirm your coverage and reimbursement rates.

Question 15

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards, as well as Apple Pay, Google Pay, and secure text-to-pay options.

Question 16

Do you offer payment plans or financing options?

Accepted Answer

We understand that quality care is an important investment, and we want it to be accessible when it matters most. While payment is typically due at the time of service, we may be able to offer customized payment arrangements for patients experiencing financial hardship.

If you feel you may qualify, please let us know before your appointment. We will review your situation confidentially and discuss potential options, which may include splitting payments over time. Documentation may be requested to help us better understand your needs.

Question 17

How do labs and imaging work if you don’t take insurance?

Accepted Answer

You can still use your insurance for all labs and imaging. These services are billed separately by the lab or imaging center, and in most cases, they’ll bill your insurance directly. Your coverage and any out-of-pocket costs depend on your individual plan. We’ll take care of sending the orders and coordinating everything for you, and you’ll just check in with your insurance company if you want to confirm specific coverage details.

Question 18

Can I still see you if I have insurance?

Accepted Answer

Absolutely. Over 90% of our patients have insurance. Our practice works alongside your insurance, but we don’t bill insurance directly for visits. Instead, you pay at the time of your appointment, and we will provide you with an itemized receipt (superbill) that you can submit to your insurance for possible out-of-network reimbursement.

All labs, imaging, medications, and referrals can still be run through your insurance, just as they would in a traditional practice. This way, you keep the benefits of your insurance coverage while also having direct access to high-quality, personalized care.

Question 19

Can I be seen here if I have Medicare or Medicaid?

Accepted Answer

If you have Medicare or Medicaid, you are generally not eligible to receive covered medical services (such as routine gynecologic care, procedures, or medical management) at this clinic on a cash-pay basis.

However, you may receive non-covered services, such as:
Aesthetic treatments (e.g., vaginal rejuvenation, cosmetic procedures)
Wellness and weight management programs
Hormone optimization and other elective services not reimbursable by Medicare or Medicaid

Question 20

Will you file a claim to my insurance on my behalf?

Accepted Answer

No. We do not submit claims to insurance or communicate with insurance companies on your behalf. Payment is due at the time of service, and we will provide an itemized receipt (superbill) upon request for your personal records.

Question 21

What happens if I didn’t realize I had Medicare or Medicaid?

Accepted Answer

We require all patients to sign an Insurance Attestation Form stating that they do not have active Medicare or Medicaid coverage before receiving services.
If it is later discovered that a patient misrepresented their coverage, the patient will remain financially responsible for all charges, and the practice will not submit or refund claims.

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FAQ's

Frequently Asked Questions

Do you offer obstetric care?

Do you offer minimally invasive procedures in the office?

Do you coordinate care with other specialists?

How is your practice different from a traditional OB-GYN clinic?

What types of concerns are best for a FemFast Visit?

When is a Comprehensive Care Visit appropriate?

How long are appointments?

If I have several health concerns or goals, can I discuss them all in one visit?

How far in advance do I need to schedule?

Do you offer Telehealth visits?

What hospitals and surgery centers are you affiliated with?

Why don’t we accept insurance?

Can I use my HSA or FSA to pay for visits?

How do I submit for out-of-network reimbursement?

What forms of payment do you accept?

Do you offer payment plans or financing options?

How do labs and imaging work if you don’t take insurance?

Can I still see you if I have insurance?

Can I be seen here if I have Medicare or Medicaid?

Will you file a claim to my insurance on my behalf?

What happens if I didn’t realize I had Medicare or Medicaid?

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